How to fix a Dell laptop screen problem?

dell laptop black screen problem

Best Asked on October 4, 2021 in Computer.
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    I’m assuming you don’t even see the Dell logo splash screen but you can see a display when you connect to an external monitor.

    I got this from a Dell Technical Support Representative:

    1. Run LCD BIST
    – Shut down computer
    – Hold D & Power button at the same time
    – You may see color changing display
    – Please check if you are able to see any color like White, Red, Green and Blue

    2. ePSA test
    – Shut down computer
    – Turn on back and quickly keep pressing F12
    – You will see boot interface
    – Please choose “Diagnostic”
    – Kindly run diagnostic test and write down if there is any error message .
    – Please check if you are able to enter to ePSA test

    Contact Dell and tell them your observation.

    Better Answered on October 4, 2021.
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